IT Implementation and Support
Providing support for cutting-edge IT systems is just as important as acquiring those systems in the first place. Why? An increasing part of modern business operations depends on those systems running smoothly. If system operations are not systematically monitored and preventative checks are not carried out, there could be a significant impact on a business’s activities both in terms of cost and customers.
As a managed services provider, NewCytech specialises in providing comprehensive installations and IT support services to large clients. We’ve invested in products and services for the support of complex IT environments, working with a variety of companies – from banks and telecom providers to public sector organisations.
Put simply, NewCytech provides maintenance and support services for client infrastructure, not just for individual products. Support services cover a comprehensive range of operations from initial installation right up to roll out and beyond. We recognise that all our clients are different. That’s why our IT support systems and practices are flexible enough to meet your exact requirements.
Maintenance & Support Services
NewCytech offers a comprehensive range of support services to complement and enhance the technology solutions that our clients demand. From a single system to a complete IT infrastructure – and from hardware to software – NewCytech are committed to providing excellence in customer support and customer satisfaction, driven by our continual service improvement initiatives. To achieve this, we provide first and second line professional support services on a 24/7 basis.
Our service help-desk team handles all first points of contact, working collaboratively with qualified, experienced engineers at our 24/7 secure operations centre to ensure issues are resolved quickly and efficiently. From standard break/fix to fully managed services, our engineers have unparalleled experience in monitoring, analysing, managing and resolving complex problems, focused on providing the highest levels of service and minimising the impact on our clients.
Managed Services – Complete IT Outsourcing
NewCytech uses industry-leading tools, technologies and processes to provide full IT management for many clients. Under this arrangement, clients receive a number of services to keep IT plans in line with business goals:
Continuous monitoring of your network
Preventive maintenance on your equipment
Priority remote and on-site support
Management reviews of current and expected technology expenditures
The ultimate goal of managed services is to keep your IT system positioned to respond to your business needs. This includes solving issues with your technology before problems surface as well as planning for upgrades or the introduction of new technology so the system can always work for you. We can help you manage your technology investment, not just react to it.